Photography: Chris Joriann Photography
Terms & Conditions
THE CONTRACT will be signed by the person booking services and responsible for payment and sent to the email associated with signer.
Effective Date(s) and Service Location
Services will be rendered at a single location on the date(s) indicated on the contract. Other details, such as total number of services can be finalized at a later date, if need be. Specific times will be adjusted accordingly.
Retainer
A non-refundable, non-transferable retainer is required with a signed contract to guarantee beauty services for the date above. Once received, your date is reserved for beauty services with details to be added at a later time, if necessary.
This fee will be made via credit card from the link on the invoice that accompanies this Contract, Venmo @cre8iveatheart or CashApp $Cre8iveatHeart, by check made payable to Beauty by Creative at Heart or cash arrangement.
The fee will be applied to services booked. Failure to send the retainer voids this contract.
Invoicing and Payment Terms
Any invoice corresponding with this agreement can/will be updated based on details provided for beauty services, as needed, up to and including the date of the event.
We will request a list of those receiving services at a later time to finalize the details.
Once the number of services has been confirmed, an updated invoice will be sent with 50% of the total due (less retainer) at that time. Subsequent payments can be flexible and made at the leisure of the client with the expectation that the invoice will be paid in full 7 days prior to the event.
A credit card must be saved for future use when making a retainer or first subsequent payment. There is an option to do this on the invoice. This serves as a measure to satisfy any unexpected fees or charges resulting from non-disclosure of circumstances or services prior to the event date. Your card will not be charged without notification first.
All balances must paid in full 7 days prior to the date of the event to BCH. Changes to the total number of services can be made up to 10 days prior to the event and may require an addendum to this agreement. Schedules will be adjusted as needed and shall not conflict with the artist/team schedule.
All payments are non-refundable and credit/refunds for any services canceled will not be issued.
Event Cancellation
In the event the scheduled wedding or event does not take place as scheduled for personal reasons, acts of God, or any other reason as a result of the Client (or associated), all monies collected will be held by BCH and applied to the rescheduled event within six (6) months of the date noted above; any price increases will apply to the new event and previously scheduled artists are not guaranteed. After 6 months from the original date, the retainer and any additional payments will be forfeited.
In the event the client cancels the service(s) for a wedding or event less than 48 hours prior to the reserved date, the client is liable for the full remainder of the balance, especially during busy seasons.
POSTPONEMENTS An event may be postponed in most cases without penalties, however adjustments in pricing will be applied to the invoice, when applicable. If there are any scheduling conflicts, alternate dates can be discussed. Monies paid toward the initial event will be applied to the future date within 6 months, after that time, the monies collected are forfeited. If a client wishes to reschedule a personal service (i.e., engagement session, bridal trial, photo shoot, etc.) within 48 hours, a $30 rebooking fee may be added to the next booked session depending on scheduling.
Trial Cancellations
Cancellations must be made no less than 48 hours prior to any scheduled appointment. In the event Client cancels the appointment less than 48 hours prior to the scheduled date, Client will pay a minimum fee of $50 per artist. Additionally, if the client fails to show-up to an appointment without contacting BCH via phone, the client will pay the full amount of service scheduled.
Scope of Services
Client agrees this contract and associated invoices are for beauty services provided by the independent beauty artists at Beauty by Creative at Heart. Beauty by Creative at Heart is a collaboration of independent artists that have agreed to provide services as a team to simplify wedding and event planning for its clients.
General Terms and Conditions
ARTIST GUARANTEE. In the event the artist(s) who is scheduled and/or performed my trial is unable to fulfill their obligation to perform the scheduled services due to illness/injury or other unforeseen circumstances, Client is aware that the service(s) will be reassigned to another professional artist. No adjustment, refund, or compensation will be made if such an event takes place.
EVENT SCHEDULING/CALENDAR: A calendar will be sent with the scheduled start time & length of time estimated to complete all services based on the information provided by the Client. The starting time is the time BCH is expected to begin working. While this time can change, it cannot be guaranteed if scheduling conflicts occur if the time changes at a later time. The BCH team will arrive 15-30 minutes prior to starting time to set up. It is expected that our team have access to the location up to 30 minutes prior to the start time. The location indicated on the calendar is the location BCH is expected to arrive and work.
SCHEDULING and BOOKING TIMES: A schedule will be made in most cases in the weeks prior to your wedding and will contain estimated start and end times for services. Each service requires a certain length of time to be finished and is not expected to exceed that time limit. When reserving your date, please book accordingly. All beauty applications are required to be consecutive in time (no gaps in between). BCH often runs ahead of schedule; therefore, those being provided beauty services must be available at any time BCH is on site to avoid gaps in services despite any schedule provided. Gaps in service time will incur additional charges of $25 per 15 minutes of time, with a minimum of $25, per artist whose schedule is affected by any such delays.
SERVICE LOCATIONS and REQUIREMENTS: Services being provided to multiple people are required to be at one location for the duration of service. BCH artists will not relocate without prior arrangement and additional fees will apply.
Artist work areas must be on the ground floor or have access to a working elevator to transport tools, equipment, and supplies. Alternatively, arrangements must be made for assistance to carry artist’s tools up stairs, in awkward, crowded spaces or any undesirable spaces that make it difficult to navigate, etc. A “set up” table/work area must be made available for each artist at the location. Working electrical outlets and/or extension cords, if necessary, must also be made available for use by the artist(s). Artist(s) may bring lighting, however, additional lighting either natural light or by lamps, is necessary for services to be performed properly. A low chair is needed for each hair artist and high bar stools for each makeup artist, if possible, although many of our artist bring their own makeup chair. Additional fees will be added for location changes or for locations not meeting the requirements stated.
TOUCH UPS and SHADOWING: If Client would like an artist(s) to stay for touch-ups or would like BCH to shadow them for photos, BCH must be notified before the day of event. Touch up charges begin immediately following “ready time” at the current per hour rate listed on our price list and will be added to the invoice. Requests for extended services beyond the scheduled time may be made with artist(s) on site and payment made prior to BCH departing.
VENUE PARKING. While we will utilize any reasonable means for parking, valet is sometimes the only/best choice depending on weather conditions, distance from venue, etc. Valet fees will be added to the client’s room when checking in or fees incurred by BCH team members will be added to the invoice if not paid on site by the Client.
SERVICE ADD-ONS/UNEXPECTED CONDITIONS: Anyone receiving hair and makeup services should arrive with clean dry hair and clean faces. Service fees resulting from those who arrive unprepared and require additional time and services (wet hair, etc.) will be collected the day of or added to the invoice following the event.
Additional services may be added the day of my event; however, services will be performed after all other prepaid services have been completed. Add-on services are to be paid in cash or other immediate payment method or arrangements for payment to be made via the link on the invoice. Checks are not accepted. Artist may take Venmo, Cash App, Zelle or PayPal for direct payments at their own discretion or payment may be made to the team’s account(s).
Services for conditions not known at the time of invoicing and contract (such as long, thick hair, added extensions, airbrush, etc.) will be collected at the time of service or invoiced after the event. You will receive an additional document to provide additional details for the services being provided to avoid such unexpected add-ons.
EARLY CALL TIMES: A minimum $50 fee per artist will be charged for appointment times scheduled before 8:00 a.m. Additional early fees will be added at our discretion.
DELAYS: A late fee of $25.00 will be charged for every 15 minutes of delay when a client is late or not available at time of scheduled service, or if scheduled service exceeds allotted time because of client delays.
DOUBLE BOOKING CLAUSE: Due to potential scheduling conflicts within the party, if any person is not readily available for an appointed booking time, then his or her appointment may be canceled or moved to the end of the schedule (at the sole discretion of the artist) or another available client scheduled will be taken in their place to avoid gaps in time. All fees are nonrefundable if service is not performed on the day of the event due to late arrivals/no shows.
INVOICING AND PAYMENT: Weddings and events are invoiced based on the contract agreement between client and BCH. Changes in the number and type of services may require an updated agreement and invoices will be updated. Payments can be made toward the invoice using the link provided and may be shared for payments made by others in the party. BCH will not provide separate invoices for individuals within the same party for the event. The final balance is due 7 days prior to the event to avoid delays on the day of the event. The person(s) responsible for the entire balance of payment is the person(s) who has signed the booking contract. Acceptable forms of payment are by credit card (additional fees may apply), Venmo, CashApp, cashier’s check or money order, and cash (arrangements can be made to collect in advance). Personal checks are accepted for retainers and payments made less than 30 days prior to the event date.
GRATUITY. Gratuity will be added to all invoices. However, it is optional and for your convenience only. The amount can be changed at your discretion and can be paid before, on or after the date of your event using the link provided. No part of gratuity amount is considered for the retainer or final payment due. Cash gratuity to the artists directly is always preferred and appreciated.
POST EVENT INVOICING. Unless collected day-of, a final invoice will be issued after your event if services were added the day of your event that were not previously invoiced, conditions required an additional fee that was not previously disclosed or there were delays in the scheduling beyond the control of BCH artists.
INSURANCE OR OTHER FEES. Occasionally venues require additional liability insurance be provided for vendors to work on site. The cost of such policies may be added to the invoice and paid by the client.
TRIALS: A trial is available for all services. We recommend trial runs be scheduled 2-6 months prior to the event date. Trials are limited to 90 minutes per service. Trials will be held at your Palm Beach County location in most cases, however, we reserve the right to require alternative arrangements for an alternative closer to BCH’s main location or the location of the artist(s) to avoid additional travel fees. Trial services are to be paid the day of directly to each artist in cash or another immediate form of payment. No checks are accepted. If you are more than 15 minutes late for your appointment, a minimum late fee of $25 will be applied to the final invoice. The trial may be canceled due to scheduling conflicts that may occur because of any extended delay. Refer to Trial Cancellation terms above for more information. Trial services exceeding 90 minutes due to multiple style changes or excess requests made by the client will incur a $25 fee for each 15-minute increment.
TRAVEL FEE: Travel fees may be charged for locations outside a distance of 20 miles from 33411 or artist location.
Mileage for trip and time will be estimated and invoiced per mile or vehicle; per artist; artist/travel time or any combination of the above depending on the venue location. A minimum party size per service/per artist is required for long distances appointments. Travel fees are added following final details and the invoice will be updated accordingly.
ACCOMMODATIONS and AIRFARE: Accommodations will/may be required at the expense of the client for early morning start times to venues more than two (2) hours from the venue where services are taking place. All costs and expenses for travel to a booked event will be paid by client. Costs may include, but are not limited to airfare, hotel, transportation and/or mileage, parking, per diem, service incidentals and all taxes.
SATISFACTION GUARANTEED: Services will be completed to the client’s satisfaction but is not to exceed the allotted time. Ample time is given for each client’s service upon booking. The independent artists and BCH are hired based on the reputation, reviews, images of our work, etc. Our ultimate goal is for our clients to be exceedingly happy with the services and quality of work they receive and give them the look they desire for any event and wedding. Acceptance of completed service by the client is an acknowledgment by the client that service is done to his / her satisfaction. We also recognize that despite our best efforts, not all expectations can be met. If for any reason you are dissatisfied with the services despite our best efforts, please call or text us directly at 561.310.3231 to schedule a consultation.
USE OF PHOTOS/IMAGE: BCH and its representatives may use on its website – and / or in any brochure, flyer, or other advertising it deems necessary – any and all photographs, video, audio, and any other digitally or chemically stored media that is captured or recorded by BCH and any and all of its representatives or agents. Client(s) agree to release all claims regarding use of his / her image for such purposes. Client(s) also agrees to release name and contact information of professional photographers and / or videographers used for recording any event for which the artist(s) has been contracted. Client(s) agree to release to BCH use of said photographers / videographers photographs and recordings.
The signed agreement serves as a release to client(s) photographer / videographer and authorizes them to release to BCH and its owners, agents, and employees any photographs / recordings to use on any promotional materials BCH deems necessary.
LIMIT OF LIABILITY: The health and safety of our clients are extremely important, and our independent artists use extreme caution with all tools, supplies, and temporary work areas used to provide hair and makeup services. By accepting these terms, you agree that the independent artists and Beauty by Creative at Heart are not liable for any damages resulting from the services provided including but not limited to allergic or other adverse reactions or injury due to the beauty services provided.
Client agrees and acknowledges that artists use tools that require electricity and occasionally outlets are not located near the work area. Electrical wires may be in the area where services are provided and you acknowledge and agree that the independent artists and Beauty by Creative at Heart shall not be liable for any injury sustained during the scope of the service times as a result of a fall or injury.
Client agrees and acknowledges that tools used may be hot and can cause injury. For everyone’s safety, we require that children and/or pets not be permitted around the workstations of artists.
Allergic Reaction: BCH nor its independent contractors will not be held responsible in the event of an allergic reaction and/or breakouts because of the products used. Client understands that it is their responsibility to inform those beforehand of any known allergies / sensitivities to cosmetic products. For specific concerns, BCH artists are happy to use client’s makeup or products.
Contagious Illness: BCH nor its independent contractors will not be held liable for any illness that may occur as a result of any contagious illness, pandemic, flu, cold, rashes, etc. The independent contractors take all precautions to ensure the safety and wellness of clients, and themselves; as a result, artists may refuse service to any client showing any disorder including, but not limited to any contagious illness, flu, cold, rashes, skin/hair disorders, etc. BCH will not apply makeup or use artist’ tools to an area on the face or body that has visible cold sores or open wounds of any kind.
ANTI-DISCRIMINATION STATEMENT We do not discriminate on the basis of race, ethnicity, class, color, sexuality, gender, religion, age, nationality, disability, marital status, or military status, in any of our activities or operations.
RIGHT TO REFUSE SERVICE Our artists treat all clients with dignity and respect and expect the same in return. BCH artists have the right to refuse service if they feel threatened, feel they are being mistreated, being screamed at, belittled, and/or the client(s) are acting unreasonably and refusing to cooperate in order for the schedule to run on time. No refunds will be given in the event the artist refuses service based on the undesirable actions of the client or her/his party.
PANDEMIC CLAUSE: If BCH artists have been assigned to your wedding day or event, BCH reserves the right to make changes to your beauty team in the event you or your venue, church, vendor, or other entity involved in your wedding or occasion requires any testing in order to work onsite or participate in your wedding day preparation if the scheduled artists choose to opt out. The BCH team will not incur any costs involved with any required testing. Any costs associated with time needed to take required tests will be invoiced per artist to the client. This would include lost hourly wages and travel to and from a testing facility. We recommend full disclosure be provided prior to hiring BCH. The client will also be responsible for any additional trials if one has already been completed by an artist who chooses not to be tested. Furthermore, BCH will not disclose ANY personal medical information to any person or business.
SEVERABILITY: If any provision or provisions of this Agreement shall be held to be invalid, illegal, unenforceable or in conflict with any of the law(s) of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
REFUND POLICY Retainers and subsequent payments made toward a scheduled wedding or event are non-refundable. Artists are booked and subsequently refuse/deny services to others to reserve your date and expect that they are working and being paid for a reserved date.
If there are scheduling changes to an event or wedding and changes in those receiving services, monies already paid will be applied to those new to the schedule, however, no refunds are provided for a reduction in the number of people and services scheduled and reserved. It is recommended you book services conservatively.
FORCE MAJEURE In the event of unforeseen circumstances and conditions beyond our control which prevent services being rendered, including weather, pandemic events, mass closures, etc., Beauty by Creative at Heart will work with you to reschedule services for an event or wedding scheduled on or during the time originally scheduled. All monies collected will be held and applied to a future date within six (6) months of the original date scheduled and reserved. Refunds will not be provided during that time and in most cases are not refundable after the six (6) month mark. Partial refunds are considered on a case-by-case basis and MAY be provided but are not guaranteed.