Frequently Asked Questions

Click here for a complete list of terms and conditions. 

How long does it take for hair and makeup?  

Makeup and hair can take from 30 minutes to 1 hour per service.

What should I and my party do to prepare for day-of services?

Everyone should arrive with clean, moisturized faces and unless requesting a blow out, have completely dry, one-day dirty hair. *Additional charges will be added for those arriving with damp/wet hair and the schedule will be affected. Do not wash your hair the morning of your event unless your hair is extremely oily. Consult your artist for specific recommendations to give you the best results for hair and makeup. For more tips and how to prepare, click here.

Bookings and deposits?  

A 50% non-refundable deposit AND a signed agreement are required to confirm and save your date. To be sure your wedding day is as stress-free as possible, balances are due 7 days prior to your wedding day or special event. If the booking is made less than two weeks from the date of your event, full payment is due at the time of booking.

Is it required to have a trial?  

Trials are not required but they are recommended 2-6 months prior to your event.

Will the artists for my trial be the same artists on my wedding day?

Of course! Your artists will not take a trial date without availability on your wedding date. Their services are also guaranteed when you secure your wedding date. If for any reason your artist(s) are unable to work your wedding day, you will be advised in advance and offered a complimentary trial with another one of our amazing artists.

What area do you serve?

We provide on-location services in the South Florida and Treasure Coast area; however, we are available for destination weddings. Travel fees will be calculated at the time of the request.

How can I pay for my services?

We accept cash, check, and credit cards, as well as CashApp, and Venmo. Invoices are required to be paid in full 7 days prior to your special event. Gratuity is added to all invoices as a convenience to our clients. This amount can be adjusted as needed and is not considered for deposits and final payments. Cash tips on the day of your wedding/event are always welcome.

Can I add services on the day of my wedding?

We are happy to accommodate requests for additional services provided there is time to do so. Additional services will be done following everyone originally scheduled. Cash payments are required for add-ons. 

Are my services guaranteed?

Your event date (and artist(s) if a trial has been done) are guaranteed with a 50% deposit and signed agreement. A deposit made without the contract is considered a booking, although your event/wedding must have a contract on file to avoid cancellation. While we do honor a good faith verbal commitment, your date will be released when 1) another event conflicts with your date and is secured or 2) a deposit and contract has not been received 14 days prior to your event. 

What is your cancellation policy?

Please notify us immediately if services are no longer required. The deposit will be forfeited. In the event the client cancels the service(s) for a wedding less than 10 days prior to the reserved date, the client forfeits all payments and may be liable for the full remainder of the balance.

 

If there are any scheduling conflicts, alternate dates can be discussed. However, if a client wishes to cancel and reschedule a personal service (ie. engagement session, bridal trial, photoshoot, etc.) within 48 hrs, a $30 rebooking fee may be added to the next booked session depending on scheduling.

COVID-19 Cancellations & Postponements

We know that many of our brides and clients will find it necessary to reschedule their happily ever after. We promise to be flexible and understanding and will do everything we can to work with you through this difficult and uncertain time.

Deposits received will be applied to your future date and no rescheduling charges will be added when the date is rescheduled within 1 year of the original date. Price changes may be added to the invoice depending on the rescheduling request and current prices for services.

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